Terms and Conditions
Terms & Conditions - the basics
Welcome to VAClaims.ai (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and products including AI-generated claims support reports (collectively, the “Services”). By using our Services, you agree to these Terms. If you do not agree, do not use our Services.
Nature of Services
Our Services provide veterans and customers with AI-generated reports that analyze uploaded VA, medical, and related documentation. These reports are informational in nature only and are intended to help you better understand your records and prepare for discussions with accredited representatives, legal counsel, or medical providers. We do not offer legal representation, medical advice, or direct claims filing assistance.
Not a Law Firm, VSO, or Medical Provider
We are not a law firm, Veterans Service Organization (VSO), accredited VA representative, or healthcare provider.
We do not:
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File or submit claims on your behalf
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Provide legal, medical, or psychological advice
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Represent you before the Department of Veterans Affairs
Our reports are not a substitute for professional legal, medical, or benefits advocacy services.
User Responsibilities
You agree to:
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Provide accurate and lawful documentation for analysis
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Not upload files you do not have the right to share
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Use the resulting report for personal, informational purposes only
You are solely responsible for any use of the information generated by our Services and any decisions you make based on that information.
Fees and Payment
All fees for Services are clearly disclosed prior to purchase. Payment is due at the time of order and is non-refundable once document processing has begun. We reserve the right to adjust our pricing or service offerings at any time.
Data Privacy and Security
We comply with HIPAA guidelines to the extent applicable for handling customer health information, and we use HIPAA-compliant file storage and processing tools. However, you acknowledge that no system can be guaranteed 100% secure and you use the service at your own risk. You grant us a limited right to store, process, and analyze your uploaded files solely for the purpose of generating your report. Your data will not be sold or used for marketing.
Intellectual Property
All content provided through our Services, including generated reports, graphics, branding, and AI prompt architecture, is the property of the Company. You may use your report for personal use, but you may not reproduce, resell, or distribute it without written permission.
Disclaimers
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No Guarantee of Outcome: We do not guarantee any specific VA rating or benefit result.
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AI Limitations: The reports are based on available documents and current AI capabilities. Errors or omissions may occur.
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No Professional Advice: The content generated is not legal, medical, or financial advice.
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We are committed to ensuring digital accessibility for all veterans and their families. We strive to meet WCAG 2.1 Level AA accessibility standards and continuously improve our website experience. If you encounter any difficulty accessing content or using our services, please contact us and we will assist you promptly.
Limitation of Liability
To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to your use of the Services.
Termination
We reserve the right to refuse service to any individual or entity at our sole discretion. We may suspend or terminate access to our Services if you violate these Terms.
Modifications
We may update these Terms at any time. Changes will be posted on this page with a new effective date. Continued use of the Services after updates constitutes acceptance of the revised Terms.
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions.